You may have heard about Customer Service Agreements (CSAs). But what are they really, and can they help you?
In a nutshell, a Customer Service Agreement is an agreement you make with your dealer to provide a specific service for your engines. It may be something as simple as oil changes to something as complex as complete operational maintenance for a specified number of years, up to and including failure repairs.
One of the benefits of a CSA is usually a set price for the covered maintenance, which allows you to budget and stretch your maintenance dollars farther. Because there is no such thing as a standard CSA, you and your dealer can create an agreement which exactly meets your needs, both financially, and with regards to engine uptime. Along with cost benefits, parts availability and service technician availability can also be written into service agreements. If increased uptime and reduced costs are a benefit to you and your engines, you may want to consider a CSA.
What options would you find valuable in a CSA?
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