12-02-2011 11:10 AM
Time ago we had received a service letter telling us that on some vessels equipped with M43 engine faced a severe engine breakdown due to connecting rod failure. On the service letter it is suggested to replace the complete connecting rod at the first occasion. On the same letter is introduced the possibility to change only the small end eye, but further official communication will clarify better how to proceed. Our local dealer confirmed this option but no official document from HQ CAT/MAK has been released yet.
Could anyone clarify better the situation?
Thanks in advance
12-15-2011 02:50 AM
Thank you for your posting and your inquiry. Caterpillar and MaK are continuously improving our products and hold safety in the highest regard. The service letter in question is critical as it addresses a piece of rotating equipment within the engine, and thus represents the utmost priority. As a result, we issued this Service Letter to emphasize to our global customers the importance of addressing the product issue as soon as possible.
As related to your question, Caterpillar and MaK utilize a distribution network on a global level to meet the needs and concerns of our customers. All of our MaK distributors are aware of this Service Letter and all of our MaK Service Letter details, and in fact are in the process of assisting clients in fulfilling the letter's recommendations currently. I would like to suggest that you contact your local distributor and ask the very questions you posted. Our MaK dealer Service Department is ready to respond to your needs and inquiries, and will likely immediately reply with all the data needed for you to determine your next course of action related to the service letter.
Thank you again for the posting, and if you need assistance in finding your local MaK distributor, please refer to the www.cat-marine.com site and search under "find my dealer" for MaK products.
12-19-2011 10:36 AM
many thanks for your kind reply.
Unfortunately up to now we have not received any answer from our local dealer to our various questions on the matter!
What do you suggest to do?
12-29-2011 03:11 AM
Good Day Jaime
have you read my last message?
Could you kindly help our company. We have in our fleet 5 M43 engines. Your local dealear do not reply to our queries.
Looking forward to hear from you
01-06-2012 11:43 AM - last edited on 01-09-2012 07:45 AM by fanam77
Sorry for the late reply.
I would suggest you provide the details of your concern and your complaint to one of my regional Product Support Managers.
For contact details, please email me through this community.
Each of these managers are responsible for the dealer capabilties and response quality. If your local dealer isn't able to reply, my team is responsible for working with you to understand your challenge and work with the dealer to get you the reply you need to be successful.
I hope this helped!
07-14-2012 03:39 AM - last edited on 10-26-2012 04:31 AM by fanam77
It`s quite common for cat dealers to have a mushroom policy.
Especially because 95% of the cat dealers know how to work on a excavator or forklift. But have 0 experience on Marine engines, and mostly arren`t interested at all.